Refund policy

We have a 7 day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shoppinkypromisela@gmail.com. Please note that returns will need to be sent to (address will provided if your request gets approved) 

If your return is accepted due to a damage, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you had a change of heart once receiving your items shipping will be at the expense of you the  customer. 

You can always contact us for any return question at shoppinkypromisela@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

No Refunds
We are a small business, please be considerate when returning. We provide all the necessary information to describe our curated garments. If you really want to return because you had a change of heart upon arrival of your goodies. We will gladly give you a store credit. 

Thank you for your understanding. 

Pinky Promise 
Aaliyah, Abel and Mom.